SLA reports (monthly / quarterly)

4 min read

A client asks "did you meet 99.9% uptime in March?". An SLA report is a PDF with charts and a table that you send them in 30 seconds, instead of calculating manually from charts.

Generation

In the monitor detail, the SLA report tab:

Choose a period: last month, last quarter, or a custom date range
Click "Generate PDF"
The PDF downloads in 5-15 seconds (depending on the number of checks)

What it contains

Header: monitor name, URL, period, generation date
SLA metrics:
- Uptime % for the period (with 2 decimal places)
- Total downtime (HH:MM:SS)
- Number of incidents, average length, MTBF
- P50/P90/P99 response time
Incident table: every DOWN event with start/end time, length, reason
Daily uptime chart: a bar chart by day (green 99.9%+, yellow 95-99.9%, red below 95%)
Maintenance windows: if scheduled, they are included in the "excluded from SLA" section (not counted)
Footer: generated by ePulz.io + timestamp + your email

Custom branding (Business plan)

On the Business plan you can add:

Your logo in the header (upload in Settings)
Your company name + company ID in the footer
Email recipient (automatically sends the PDF via SMTP)

Recurring automated reports

Option to set up a recurring report (every 1st of the month at 09:00) that is automatically sent to your email. In Settings, SLA reports, "Auto-send monthly".