SLA reports and regular summaries

3 min read · Reports & statistics

ePulz.io regularly sums up how your availability has been doing, both for you and for your clients. Three things are available: a weekly e-mail summary, a monthly SLA report, and a downloadable SLA PDF on your public status page that you can send to a customer or to management.

Weekly e-mail summary

You turn it on in Settings -> Reports. It is sent every Monday at 8:00 and contains:

overall availability for the past week,
the number and duration of outages (incidents),
the monitors with the worst availability.

On the same page you can also have a preview of the report sent to your inbox so you can see what it looks like.

Monthly SLA report

On the Business plan, at the beginning of each month we automatically e-mail you an SLA report for the previous month: the achieved availability percentage for each monitor, color-coded by whether you stayed within the common levels (99.9% and above is green). It is handy for monthly reporting to a client.

SLA PDF on the status page (white-label)

If you have created a public status page, visitors (and you too) can download an SLA PDF from it:

it contains an overview of the availability of the monitors on the status page for the chosen period,
in the header it carries your branding (the logo and accent color of the status page); in the footer there is a small "Generated by ePulz.io" note,
it is also available via the direct link /status/<your-page>/sla.pdf.

What an SLA percentage means

SLA tells you what portion of the time the service was available. For example, 99.9% means an allowed outage of about 43 minutes per month, and 99.99% only about 4 minutes. You can quickly work out how much time corresponds to a particular percentage in the SLA calculator.

Tip: combine a public status page with the monthly SLA PDF - the client sees the status live and at the end of the month receives a clean report they can file.

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