Customer portal and invoices

2 min read · Invoices & payments

All your invoices are permanently available in the Customer Portal as PDF files. On top of that, we email you an invoice right after every payment. In this article we will show you how to get into the portal, what details you will find on the invoice and what applies to companies in Slovakia.

How to get into the Customer Portal

Sign in to ePulz.io.
In the menu click Subscription and invoices (or open /dashboard/subscription).
Click the Open Customer Portal button.
The portal opens in a new window. You sign in through your ePulz.io account, so you do not need any additional password.

What you will find in the portal

Subscription - your active plan and the date when it next renews.
Payment methods - card or direct debit mandate. You can swap them anytime.
Order history - a list of all payments together with a link to the PDF invoice.
Billing details - name, address, VAT ID. Once saved, they are used for further invoices too.

Downloading a specific invoice

In the portal open Order history.
Find the payment by its date.
Click Download invoice.
The PDF opens in the browser or is saved to your computer.

Invoice by email

After every successful payment we automatically send you an invoice by email from [email protected]. The PDF is attached directly and the message also contains a link straight to the Customer Portal. If the email does not arrive, check your spam folder and verify in your profile that your email address is entered correctly.

Details on the invoice

On every invoice you will find:

The issuer - Polar.sh as the official seller handling EU billing on our behalf.
The item - the plan name (Standard, Pro or Business) and the period.
The customer - your details from the order.
VAT - the rate based on your country, or reverse charge if you provided a VAT ID.
Invoice number, issue date, amount with and without VAT.

Bulk export for your accountant

If you need a whole year of invoices at once (for example for your accountant), in the Customer Portal under Order history you select the period and download all PDFs in one go.

For clients in Slovakia: If you do not provide a VAT ID, the invoice will include Slovak VAT at 23 %. If you are VAT registered (B2B), enter your VAT ID in the Customer Portal or with your next order. The invoice will then be issued without VAT (under reverse charge) and you account for the VAT yourself in your tax return.

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