Responder - the on-call role

Team roles determine what each member can do. Responder is a role for on-call people who handle incidents but should not change account settings or billing. They get exactly as much access as they need - nothing more.

Role overview

• Owner - the account owner, full access including billing and account cancellation.
• Admin - almost full access: manages monitors and status pages. Team invitations and roles, as well as billing, are changed only by the Owner.
• Responder - manages monitors (pause, snooze, schedule maintenance, run a check now, rename), but cannot create or delete them and does not change the team or billing.
• Viewer - read-only. Sees the status and statistics, changes nothing.

When to use Responder

• For on-call engineers who respond to outages but should not change the monitor configuration.
• For junior operators or support who should confirm incidents and schedule maintenance.
• Anywhere you want to separate "incident handling" from "account management".

How to assign the role

In Settings -> Team invite a member by e-mail and choose the Responder role. You can change an existing member's role at any time. Learn more about team accounts in the article Team accounts - members and roles.